After getting a brief idea about what exactly is customer experience management, we are moving ahead with our next piece of article in which we are going to review the top best 8 customer experience management tools. In recent times, many business platforms have indulged in accepting new tools and adapting new ideas for customer experience management.
Top best 8 customer experience management
HubSpot Service Software
HubSpot’s Service Software is a customer service platform or can be said a customer experience management tool that includes a variety of features used for various purposes.
The tool avails customer feedback capabilities to determine NPS® for customer communication. Such features provided by the tool make it easy for any business team to identify common customer roadblocks and roll out changes that help users overcome them.
Infobip is another omnichannel communications platform that enables businesses to build personalized customer experience management on any channel or electronic platform including WhatsApp, Facebook Messenger, Live Chat, SMS, and more.
With a customer engagement solution, the tool also avails a chatbot building platform, and cloud contact center, and the Infobip platform. Such exciting features make the tool easy to engage, notify, and support customers at each stage of their journey.
The tool uses AI to identify reoccurring problems and provides insights into how you can correct them in the future. The customer experience management tool also offers timely updates to help your team fix bugs and glitches before they become widespread issues, too.
Satmetrix tool provides a summary of your overall customer experience. It does this by comparing direct feedback, indirect feedback, and KPIs, all in one report. This gives the company or a platform a complete picture of the customer experience from the customer’s perspective and how it relates to business impact.
WalkMe is a customer experience management tool specifically for businesses that primarily interact with customers online. It has self-service features that empower users to find their own solutions, saving your support team time. The tool also has an extensive onboarding program so your team can get up to speed on the software quickly.
Khoros is also a customer experience management tool that helps businesses monitor social media engagement. The tool also avails omnichannel features so you can communicate with customers wherever they’re most comfortable.
If you want a simple, straightforward solution, Podium is a great option for SMBs looking to enhance customer experience. The tool also features live chat which lets you nurture new visitors who come to your site.